• Buy now, pay later with Klarna & Riverty
VideoDoorbellCover.com-Protection-covers-for-the-smart-video-doorbells!

Frequently Asked Questions (FAQ)

Delivery & Shipping

Delivery times depend on the country:
• Netherlands: 1–2 business days
• Belgium: 2–4 business days
• Germany: 2–4 business days
• France: 2–5 business days
• Other EU countries: 3–7 business days
• Outside EU: 5–15 business days

You will always receive a Track & Trace link by email so you can follow your order in real time.

👉 Please note: Delivery times are estimates and may occasionally vary due to carrier delays.

Shipping costs are calculated automatically at checkout.
You will always see the exact amount before completing your payment.

No, we operate as an online-only store and ship all orders directly to your address.
This allows us to process and deliver orders quickly.

Please check your Track & Trace first.

👉 If delivery takes longer than expected, feel free to contact us — we will check it for you right away.

Your order may be delivered in multiple packages.

👉 If something is missing after a few days, please contact us — we will assist you immediately.

Cancellation is only possible if your order has not yet been processed or shipped.

Due to our automated fulfilment process, orders are handled quickly.

👉 If your order has already been shipped, you can return it within 30 days after delivery.

Product & Installation

Yes, our covers are model-specific and designed for a perfect fit.

Yes. Thanks to the robust design and the use of stainless steel or powder-coated steel, theft is made significantly more difficult.

Stainless steel:
• Strong and durable
• Weather-resistant
• Easy to maintain

Powder-coated steel:
• Extra protection against rust and wear
• Sleek finish
• Highly durable

With every doorbell cover you receive:
• Screws (stainless steel or black, depending on the model)
• Wall plugs
• Suitable for installation on standard walls

👉 Tip: For hard surfaces, we recommend pre-drilling.

Installation is quick and easy.

👉 Watch the installation video on the product page for step-by-step instructions.

Returns & Warranty

Yes, you have a 30-day return period after receiving your order.

Register your return via our returns page and follow the instructions:
https://videodoorbellcover.com/Returns/

After we receive your return:
• Processed within 48 hours
• Refund issued within 14 days

Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect.

Please contact us immediately and include a photo.
We will resolve this quickly and at no cost to you.

You can return your order within 30 days.

The product should, where reasonably possible, be returned in its original condition and packaging.

You may inspect the product as you would in a physical store.

👉 If the product shows damage or clear signs of use (such as scratches, dents, or installation marks), a reduction in value may be applied.

We handle this fairly and transparently.

Payment

✔ Secure payments
✔ Pay later options available
✔ Multiple payment methods

You can pay with:
• iDEAL
• Klarna (pay later)
• PayPal
• Visa
• Mastercard
• Apple Pay
• Bancontact
• Giropay
• Sofort

👉 All payments are processed via a secure SSL connection.
👉 Your data is handled securely and never shared with third parties.

Please try again or use a different payment method.

Please contact Klarna directly. They handle the payments and can assist you further.

Customer Service

Please check your spam or junk folder first.
If you still haven’t received anything, contact us.

We usually respond within 1 business day (maximum 1–2 business days).

Please contact us as soon as possible.

👉 Once your order has been processed or shipped, changes can no longer be made.

Translate »