Frequently asked questions (FAQ)
Frequently asked Questions
For orders United Kingdom (UK), United States (USA), Australia (AU), Canada (CA) we calculate shipping costs. You will see this amount at the end of your payment.
Besides, United Kingdom (UK), United States (USA), Canada (CA), Australia (AU), we also ship to The Netherlands, Belgium, Germany, France, Ireland, Luxembourg, Italy, Switzerland, Austria, Sweden , San Marino, Spain, Greece, Iceland, Denmark, Norway other countries on request.
If you place an order before 10pm, we will ship your package the same (working) day.
You will receive a Track&Trace by e-mail to see when your order will be delivered.
Delivery
Outside the EU countries 6 to 15 working days
When your order is already five working days on ‘Shipped’, but you haven’t received anything yet?
Please contact us. Our team will immediately follow your order!
You are kept informed by e-mail which products have been sent.
When all products have been shipped on the same day, but you have not received all products?
Please contact us. We will help you soon.
We have stainless steel and powder coated. The powder-coated doorbell protectors are made of steel and stainless steel.
The powder coating protects it against weather conditions.
Stainless steel
Easy to clean, resistant to acids, durable and strong, can be used in all weather conditions.
Powder
coated A powder coated doorbell protector is a doorbell protector that has been treated with powder coat. This is a powdered paint. So no water or other solvent is needed to apply the paint. Powder coating is mixed with air and then applied electrostatically. This form of painting is very durable and also of a very good quality. The advantages of powder coating are mainly that it is a durable option for painting, it can be done quickly and the quality is good. A disadvantage is that the products that are powder coated must be resistant to high temperatures. Powder coat only adheres to a product at 150-200 degrees Celsius.
With the doorbell protector stainless steel & white powder coated;
4x Screws torx t-15 round head 3.5 x 35 mm stainless steel (Stainless Steel).
4x Plug 5×25 mm
(Stainless steel screws are quite hard and cannot withstand torsion or friction,
so they will break quickly if you apply too much force.
And with hard materials we recommend pre-drilling to prevent breakage.)
Black powder coated at the doorbell protector;
4x Screws flat head black 3.5 x 35 mm torx t-20
4x Plug 5×25 mm
To order
Orders placed and paid for before 10 p.m. will be shipped the same day. Due to the busyness of our carriers, it can sometimes happen that there is a delay in the postal network. We hope for your understanding and ask you to wait before contacting us. If you have not received your order after 15 working days, please contact us.
- We use a return period of 30 days. You must always first report your order via our return portal. Follow our step-by-step plan on the website for this. You will find this here.
You must prove that the delivered goods have been returned on time, for example by means of proof of shipment.
We advise you to always ship with track & trace.
Due to the extreme crowds at the carriers (DHL, UPS, DPD, GLS), the processing of your return takes longer than you are used to from us and from the carriers (DHL, UPS, DPD, GLS). We hope for your understanding and ask you to wait patiently for at least 5 working days before contacting us.
After arrival of your return, we aim to process your return within 48 hours. Due to the crowds at PostNL, it may take longer before we receive your return. After we have processed your return, you will receive the purchase amount on your account within 3 days.
Please try again at a later time.
It is not possible to cancel your order afterwards. If you haven’t paid yet, your order will be canceled automatically.
We are sorry to hear that the product has been damaged. We kindly ask you to register your return and to upload a photo of the damage with your application. We will assess your return request based on the photo. Follow our step-by-step plan on the website for this. You can find it here.
- Please contact our customer service and state the order number in your message, so that we can locate your order and initiate the refund.
If you have entered your details incorrectly, it is important to contact us as soon as possible. Unfortunately, we have limited time to change your details, because the packages are packed and shipped quickly. If that is the case, we will look for a solution together.
It is not possible to change your email address after placing your order. If you want to be sure whether your order has been placed correctly, we advise you to contact our customer service, stating your order number.
Always check your spam and junk mailbox to make sure you haven’t received an order confirmation. Only if this is not the case, we advise you to contact our customer service, stating your order number. We can then check whether your order has gone through properly.
Payments
If you return to the payment methods at checkout, you can immediately make another attempt to pay for your order. Would you rather cancel your order? Then you can ignore the payment reminders and your order will be canceled automatically.
- You can pay for your order via various payment methods. With all these payment methods, the payment usually comes directly to us.
- If you have entered your details incorrectly, it is important to contact our customer service as soon as possible. This is because we only have a limited time to change data. We advise you to contact us by phone. It is not possible to change your email address after placing your order. If you want to be sure that your order has been placed correctly, we advise you to contact our customer service.
- We always send the invoice digitally along with the order confirmation of your order. If you would like to receive a new invoice, please contact our customer service. We will gladly send you the invoice again.
Order and delivery
For orders United Kingdom (UK), United States (USA), Australia (AU) Canada (CA).
Besides, United Kingdom (UK), United States (USA), Canada (CA), Australia (AU), we also ship to The Netherlands, Belgium, Germany, France, Ireland, Luxembourg, Italy, Switzerland, Austria, Sweden , San Marino, Spain, Greece, Iceland, Denmark, Norway other countries on request.
We strive to deliver your order as quickly as possible. After your order is paid, it will be collected, packed and shipped immediately. That is why it is not possible to cancel the order after placing and paying for your order. You can of course return your order to us after receipt.
If you have entered the wrong address details, we recommend that you contact our customer service as soon as possible so that we can change your address details.
Please note: we can no longer change the address after the package has been sent to us.
How annoying to hear that you have received the wrong products, we will solve this! You can exchange the product free of charge by following our return step -by-step plan.
We strive to deliver your order as quickly as possible. After your order is paid, it will be collected, packed and shipped. That is why it is not possible to cancel the order after placing and paying for your order. You can of course return your order to us after receipt. You can do this via our return step-by-step plan.
How annoying to hear that you have received the wrong products, we will solve this! You can exchange the product free of charge by following our return step -by-step plan.
How annoying to hear that the ordered cover does not fit, we will solve this! You can exchange the product free of charge by following our return step -by-step plan.
Warranty and returns
Unfortunately, it is not possible to come by to view, buy or exchange doorbell protectors, because VideoDoorbellCover.com is an online store.
We find it very important that all our customers are satisfied. Contact our customer service, we will be happy to resolve your complaint.
You can email your complaint to info@videodoorbellcover.com
Please state your name, address and order number with your complaint so that we can deal with the complaint as quickly and effectively as possible.
The customer service of Deurbelbescherming.nl is available 6 days a week to answer your emails. We will provide you with a response within 2 working days.
You can return your order within 30 days by registering your return via our step-by- step plan.
After your return arrives at our warehouse, we aim to process your return within 48 hours. Due to the crowds at mail order companies, it will take longer before we receive your return in our warehouse. After we have processed your return, you will receive the purchase amount within 14 days at the latest.
If the consumer makes use of his right of withdrawal, the costs of return will be for his account at most.
If you no longer have the original packaging, this is not a problem. You can use a different packaging for this.
After your return arrives at our warehouse, we aim to process your return within 48 hours. Due to the crowds at PostNL, it will take longer before we receive your return in our warehouse. After we have processed your return, you will receive the purchase amount within 14 days at the latest.